Local Business Awareness Low on Small Business Saturday, Survey Finds

Written by on December 7, 2025

With the festive shopping season fast approaching, small business owners have a crucial opportunity to capture consumer attention on Small Business Saturday. However, as a new report from SurveyMonkey highlights, many potential shoppers remain unaware of local stores and services, creating challenges that need addressing.

The SurveyMonkey data reveals that awareness is a key barrier for 41% of consumers who do not plan to shop on this important day. This sentiment underscores the necessity for small business owners to engage in community outreach and branding efforts. “Small business owners must prioritize visibility in their local markets to convert foot traffic into sales,” says SurveyMonkey’s spokesperson.

In practical terms, this could mean leveraging social media campaigns to raise awareness. Businesses can showcase their unique offerings, special promotions, or even host events that encourage community engagement. By increasing their online and offline visibility, small businesses can effectively combat the apathy some consumers feel toward shopping local.

Price concerns also play a significant role, with 25% of respondents citing higher prices as a reason they avoid shopping at local establishments. Small businesses can counter this perception by clearly communicating the value of their products or services. Testimonials, quality guarantees, or exclusive offerings can help justify potentially higher prices. “Educating consumers about the benefits of shopping at local stores is vital,” adds the spokesperson.

Moreover, convenient shipping options appear to be a pain point for 19% of customers. Small businesses looking to attract these shoppers might consider alternative logistical strategies. This could involve providing local delivery services, collaborating with nearby businesses to offer combined shipping, or establishing in-store pickup options that enhance convenience.

The SurveyMonkey findings also noted that 20% of shoppers don’t find the brands they want at local stores. This presents an opportunity for small businesses to curate their inventory wisely and focus on stocking niche or locally made products that differentiate them from larger retailers. Taking customer feedback into account—as simple as conducting surveys or asking for suggestions—can help retailers align their offerings with what their community wants.

While these statistics highlight significant challenges, they also pave the way for creative solutions. Small business owners should not only enhance visibility but also become part of their community’s conversations. Organizing or participating in local events can foster goodwill and increase brand recognition.

Despite these strategies, small businesses face potential hurdles in executing them effectively. For instance, an immediate ramp-up of marketing efforts may strain limited budgets and resources, making it essential for business owners to prioritize which initiatives will yield the best return on investment.

Generating awareness doesn’t have to be a costly endeavor. Collaborating with local influencers to promote products or services can provide a fresh take and reach wider audiences at minimal expense. Focusing on targeted marketing campaigns can significantly raise awareness without overwhelming small business budgets.

As Small Business Saturday approaches, the data presented by SurveyMonkey serves as a reminder for local retailers. Understanding consumers’ mindsets—while intelligently addressing their concerns—can lead to increased foot traffic and ultimately boost sales during this vital shopping day.

The pressing need to raise awareness, ensure competitive pricing, and enhance convenience is crucial for small businesses aiming to thrive during this consumer-centric season. By focusing their efforts strategically and leveraging community ties, small businesses can secure their place in shoppers’ holiday plans.

For more insights, you can access the original report at SurveyMonkey’s website.

Image via Google Gemini


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